Our goal is to make online ordering as efficient as possible for our customers, and we offer exciting benefits as well.

- Same-day shipping schedule includes Friday options- all First Class Mail and Priority Mail orders placed prior to 10:00 am (CST) on Fridays will ship same-day (Friday)

- Same-day shipping options available Monday-Thursday 3pm (CST)

- Live Delivery Guarantee (See below for details and stipulations)

- Variety of shipping methods

- Hold For Weather (HFW) automated system determines if the weather is safe enough to ship your feeder insects so that we can ensure Live Guarantee Arrival. 

Please see below for any weather delays or holds.

Expect some delays due to extreme weather this week across the United States.

Live Delivery Guarantee Spring/Summer/Fall

We Guarantee Live Delivery of your insect order. Should you experience a problem, we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options from UPS and United States Postal Service. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a claim, please log into your account to view order history and request a refund for the order in question.

Live Delivery Guarantee Winter

Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option; however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive. Please check your shipping hub, postal is Memphis, and UPS overnight is Lexington, Ky for appropriate temperatures as well as your local hub.

2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.

For your convenience, we offer a variety of shipping methods from UPS and the United States Postal Service. Please choose the method that is best suited for the conditions in your area. Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above). All shipping charges are final and non refundable. Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please log in to your account to view order history and request a refund for the order in question. All claims will be processed within 2 business days.

Shipping Information

When will my order ship?

We ship orders Monday-Friday according to the chart below. We do not ship on Saturday or Sunday. Our customer service team members work Monday - Thursday 8:00 AM - 4:30 PM Central time zone. Please see the shipping table below for shipping options and order deadlines.

Please note that postal holidays falling on a Friday or Monday will affect same-day shipping. Also, in extreme weather, Friday shipping service may be suspended at our discretion.

Which shipping method should I choose?

We offer a wide variety of options for shipping your live insects. Using the chart above as reference, our customers can choose which shipping service will work best for them. It is important to take into account that transit times vary greatly between the different options. USPS First Class Mail can take up to 7 business days, and UPS Overnight is a one business day in-transit service.

What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months, we recommend not using USPS First Class Mail because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through.

Also important to consider, is the price difference between shipping methods: USPS First Class Mail is the cheapest, and UPS Priority Overnight is the most expensive, with many options in between. We try to provide as much information as possible, but it is ultimately up to the customer to make the best choice based on weather and the quality of delivery services available to your area.

View our detailed shipping policies