Fluker’s Shipping Policy and Live Guarantee
Posted by The Fluker's Team on Jun 25th 2024
Our goal is to make online ordering as efficient as possible for our customers, and we offer exciting benefits as well.
- Same-day shipping schedule includes Friday options- all First Class Mail and Priority Mail orders placed prior to 10:00 am (CST) on Fridays will ship same-day (Friday)
- Same-day shipping options available Monday-Thursday 3pm (CST)
- Live Delivery Guarantee (See below for details and stipulations)
- Variety of shipping methods
- Hold For Weather (HFW) automated system determines if the weather is safe enough to ship your feeder insects so that we can ensure Live Guarantee Arrival.
Please see below for any weather delays or holds.
Expect some delays due to extreme weather this week across the United States.
Live Delivery Guarantee Spring/Summer/Fall
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion. We offer a variety of shipping options. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.
Live Delivery Guarantee Winter
Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).
1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option; however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive. Please check your shipping hub, postal is Memphis, and UPS overnight is Lexington, Ky for appropriate temperatures as well as your local hub.
2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.
For your convenience, we offer a variety of shipping methods from UPS and the United States Postal Service. Please choose the method that is best suited for the conditions in your area. Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above). All shipping charges are final and non refundable. Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please log in to your account to view order history and request a refund for the order in question. All claims will be processed within 2 business days.
Shipping Information
| USPS and UPS Orders placed before 11 am CT will ship same-day, provided the selected Shipping Service Level is available that day (noted in green in table below.) USP overnight orders placed before Monday-Thursdays at 11 am CT will ship the same day provided the selected Shipping Service is available that day. If the shipping service level is not available for that day (noted in red in table below), then the order will be shipped on the following Monday. Please be aware that same-day shipping may be affected by postal holidays. | |||||
| Shipping Service Level | Monday | Tuesday | Wednesday | Thursday | Friday |
|
UPS Next Day Air/Morning Delivery |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Monday |
| UPS Next Day Air Saver/Afternoon Delivery |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Monday |
| UPS Ground Service |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Monday |
Ships Monday |
|
USPS Ground Advantage Est. Delivery: 2-5 days |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Monday |
Ships Monday |
|
USPS Priority Mail Est. Delivery: 2-3 days |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Same Day Order Cut Off 11am CT. |
Ships Monday | Ships Monday |
Which shipping method should I choose?
We offer a wide variety of options for shipping your live insects. Using the chart above as reference, our customers can choose which shipping service will work best for them. It is important to take into account that transit times vary greatly between the different options. USPS First Class Mail can take up to 7 business days, and UPS Overnight is a one business day in-transit service.
What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months, we recommend not using USPS First Class Mail because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through.
Also important to consider, is the price difference between shipping methods: USPS First Class Mail is the cheapest, and UPS Priority Overnight is the most expensive, with many options in between. We try to provide as much information as possible, but it is ultimately up to the customer to make the best choice based on weather and the quality of delivery services available to your area.
