Shipping & Returns


Special Notice: Columbus Day Shipping Schedule

The post office will be closed Monday, October 14 in observance of the Columbus Day holiday, therefore Fluker Farms will not ship any USPS orders out on Friday, October 11. USPS orders will be submitted Monday, October 11 but will not be processed by USPS and leave the Baton Rouge facility until Tuesday, October 12.  FedEx orders will not be affected.


When will my order ship?
Is there any guarantee on live delivery?
Which shipping method should I choose?
 
Live Delivery Guarantee Spring/Summer/Fall 
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options from Fedex and United States Postal Service. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.
 
Live Delivery Guarantee Winter

Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.
 
2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.
 
For your convenience we offer a variety of shipping methods from Fedex and the United States Postal Service. Please choose the method that is best suited for the conditions in your area. Keep in mind that although Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above), Fluker Farms DOES NOT guarantee any shipping charges. All shipping charges are final and non refundable. Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please fill out our credit request form. All claims will be processed within 2 business days.
 

SHIPPING INFORMATION:

When will my order ship?
We ship orders Monday-Friday according to the chart below. We do not ship on Saturday or Sunday.
Orders placed before 3 pm CT Monday-Thursday and orders placed prior to 10 am CT on Friday will ship same-day provided the selected Shipping Service Level is available that day (noted in green in table below.) If the shipping service level is not available for that day (noted in red in table below), then the order will be shipped on the following Monday. Please be aware that same-day shipping may be affected on postal holidays.
Shipping Service Level Monday Tuesday Wednesday Thursday Friday
FedEx Overnight Priority/Standard Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx 2nd Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx Ground Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx Home-Deilvery Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx Express Saver 3 Day Ships Same Day Ships Same Day Ships Monday
USPS First Class Est. Delivery: 2-7 days Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Same Day
USPS Priority Mail Est. Delivery: 2-3 days Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Same Day

Which shipping method should I choose? We offer a wide variety of options for shipping your live insects. Using the chart above as reference, our customers can choose which shipping service will work best for them. It is important to take into account that transit times vary greatly between the different options. USPS First Class Mail can take up to 7 business days and Fedex Overnight is a one business day in transit service. What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months we recommend not using USPS First Class Mail because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through. Also important to consider is the price between the shipping methods: USPS First Class Mail is the cheapest, Fedex Priority Overnight is the most expensive with many options in between. We try to provide as much information as possible but it is ultimately up to the customer to make the best choice based on weather and the quality of delivery services available to your area. 

The following states in red are currently listed at night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537. Please check your state for a weather hold and the maps below. If your state us currently being held we suggest you refer to the weather maps below and place your order on the day you would like it to ship on.
ALABAMA MAINE                    OHIO               
ARIZONA  MARYLAND OKLAHOMA  
ARKANSAS   MASSACHUSETTS OREGON
CALIFORNIA    MICHIGAN   PENNSYLVANIA 
COLORADO         MINNESOTA                RHODE ISLAND
CONNECTICUT MISSISSIPPI  SOUTH CAROLINA
DELAWARE MISSOURI      SOUTH DAKOTA
FLORIDA MONTANA TENNESSEE
GEORGIA       NEBRASKA              TEXAS                    
IDAHO                 NEVADA     UTAH
ILLINOIS                  NEW HAMPSHIRE   VERMONT
INDIANA NEW JERSEY  VIRGINIA
IOWA  NEW MEXICO WASHINGTON                     
KANSAS   NEW YORK  WEST VIRGINIA
KENTUCKY NORTH CAROLINA     
WISCONSIN         
LOUISIANA NORTH DAKOTA                    WYOMING