Fluker's Cricket Farm

Shipping & Returns


Please see below for Winter shipping advisory:
Due to current weather patterns and congested holiday shipping, we will not be offering USPS First Class Mail service until further notice. 
 
If you experience issues receiving your Fedex shipments alive then having them held at a local Fedex Office center or Walgreens may be a good solution. Search here for locations near you. Then when you place your order, fill out the ship to address information with the location you prefer to have your shipment held at.
 
Holiday Shipping Information:
 
Fluker Farms will resume shipping on Monday 1/22 and we will do our best to get them out as quickly as possible. Due to delays last week some orders may not ship until Tuesday 1/23. Thank you for patience as we catch up to our regular shipping schedule.
 
 
SHIPPING INFORMATION:
When will my order ship?
Orders placed before 3 pm CT Monday-Thursday will be shipped the same day provided the selected Shipping Service Level is available that day. If not the order will be shipped on the following Monday. Weeks with holidays may vary. See chart below:
Shipping Service Level Monday Tuesday Wednesday Thursday Friday
FedEx Overnight
Priority/Standard
Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx 2nd Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx Ground Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx Home-Deilvery Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
FedEx Express Saver
3 Day
Ships Same Day Ships Same Day Ships Monday
USPS First Class
Est. Delivery: 2-7 days
Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
USPS Priority Mail
Est. Delivery: 2-3 days
Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
 
 
Live Delivery Guarantee Spring/Summer/Fall
 
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options. These option vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.

Live Delivery Guarantee Winter
 
Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.

2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.

For your convenience we offer a variety of shipping methods. Please choose the method that is best suited for the conditions in your area. Keep in mind that although Fluker Farms will replace any crickets that do not arrive alive (subject to the extreme weather policy outlined above), Fluker Farms DOES NOT guarantee any shipping charges. All shipping charges are final and non refundable. Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please fill out our credit request form. All claims will be processed within 2 business days.
The following states in red are currently listed at night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537. Please check your state for a weather hold and the maps below. If your state us currently being held we suggest you refer to the weather maps below and place your order on the day you would like it to ship on.
ALABAMA MAINE                    OHIO               
ARIZONA  MARYLAND OKLAHOMA
ARKANSAS   MASSACHUSETTS OREGON
CALIFORNIA    MICHIGAN   PENNSYLVANIA 
COLORADO         MINNESOTA                RHODE ISLAND
CONNECTICUT MISSISSIPPI  SOUTH CAROLINA
DELAWARE MISSOURI      SOUTH DAKOTA                      
FLORIDA MONTANA                 TENNESSEE
GEORGIA       NEBRASKA              TEXAS                           
IDAHO                 NEVADA     UTAH
ILLINOIS                  NEW HAMPSHIRE   VERMONT
INDIANA NEW JERSEY  VIRGINIA
IOWA  NEW MEXICO WASHINGTON                     
KANSAS   NE W YORK  WEST VIRGINIA
KENTUCKY NORTH CAROLINA     
WISCONSIN         
LOUISIANA NORTH DAKOTA                    WYOMING