Shipping & Returns

 

Our standard schedule is Monday through Thursday. We do not process orders on Saturday and Sunday. Our customer service team members work Monday - Thursday 8:00 AM - 4:30 PM Central time zone. Please see the shipping table below for shipping options and order deadlines.

 Frequently Asked Questions

Live Delivery Guarantee Spring/Summer/Fall 

We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion. We offer a variety of shipping options. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.

Live Delivery Guarantee Winter

Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.  Please check your shipping hub, postal is Memphis, and UPS overnight is Lexington, Ky for appropriate temperatures as well as your local hub.
 
2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.
 
For your convenience we offer a variety of shipping methods from Fedex and the United States Postal Service. Please choose the method that is best suited for the conditions in your area. Keep in mind that Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above). Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please log in to your account to view order history and request a refund for the order in question. All claims will be processed within 2 business days.
 

Shipping Information

When will my order ship?
We ship orders Monday-Thursday according to the chart below. We do not ship on Saturday or Sunday.
 
UPS Orders placed before 3 pm CT Monday-Thursday and USPS orders placed prior to 12 pm CT on Monday-Thursday will ship same-day provided the selected Shipping Service Level is available that day (noted in green in table below.) If the shipping service level is not available for that day (noted in red in table below), then the order will be shipped on the following Monday. Please be aware that same-day shipping may be affected by postal holidays.
Shipping Service Level Monday Tuesday Wednesday Thursday Friday

 UPS Next Day Air/Morning Delivery

 Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
 UPS Next Day Air Saver/Afternoon Delivery Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
 UPS Ground Service Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
USPS Ground Advantage Est. Delivery: 2-5 days Ships Same Day Ships Same Day Ships Same Day Ships Same Day Ships Monday
USPS Priority Mail Est. Delivery: 2-3 days Ships Sane Day Ships Same Day Ships Same Day Ships Same Day Ships Monday

Which shipping method should I choose?

We offer a wide variety of options for shipping your live insects. Using the chart above as reference, our customers can choose which shipping service will work best for them. It is important to take into account that transit times vary greatly between the different options. USPS Ground Advantage can take up to 7 business days, and UPS next day air is a one business day in-transit service. 

What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months we recommend considering quicker methods other than USPS Ground Advantage because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through.

Also important to consider is the price difference between shipping methods: USPS Ground Advantage is the cheapest, and UPS Next Day Air is the most expensive. We try to provide as much information as possible, but it is ultimately up to the customer to make the best choice based on weather, transit time, and the quality of delivery services available to your area. 

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12/10/2024

The following states in red are currently listed at night-time temperatures of 15 degrees (F) or below either at your location or sort centers while in transit: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537. Please check your state for a weather hold and the maps below. If your state us currently being held we suggest you refer to the weather maps below and place your order on the day you would like it to ship on.
ALABAMA MAINE                   OHIO               
ARIZONA  MARYLAND OKLAHOMA  
ARKANSAS   MASSACHUSETTS OREGON
CALIFORNIA    MICHIGAN   PENNSYLVANIA 
COLORADO         MINNESOTA             RHODE ISLAND
CONNECTICUT
 MISSISSIPPI  SOUTH CAROLINA
DELAWARE MISSOURI      SOUTH DAKOTA   
FLORIDA MONTANA                  
 TENNESSEE
GEORGIA       NEBRASKA              TEXAS           
IDAHO           NEVADA     UTAH 
ILLINOIS                  NEW HAMPSHIRE   VERMONT
INDIANA NEW JERSEY  VIRGINIA
 IOWA  NEW MEXICO WASHINGTON                     
KANSAS   NEW YORK  WEST VIRGINIA
KENTUCKY NORTH CAROLINA     
WISCONSIN         
LOUISIANA NORTH DAKOTA   (NO SHIPPING)    WYOMING
 

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