Shipping & Returns
When will my order ship?
Live Delivery Guarantee Spring/Summer/Fall
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options. These option vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.
Live Delivery Guarantee Winter
Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).
1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.
2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.
For your convenience we offer a variety of shipping methods. Please choose the method that is best suited for the conditions in your area. Keep in mind that although Fluker Farms will replace any crickets that do not arrive alive (subject to the extreme weather policy outlined above), Fluker Farms DOES NOT guarantee any shipping charges. All shipping charges are final and non refundable. Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please fill out our credit request form. All claims will be processed within 2 business days.
The following states in red are currently listed at night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537. Please check your state for a weather hold and the maps below. If your state us currently being held we suggest you refer to the weather maps below and place your order on the day you would like it to ship on.