Shipping & Returns
Hurricane Sally Update (9/14/20)
We are closely monitoring the development of Hurricane Sally. Impacts to shipments are possible Monday 9/14 - Wednesday 9/16. We will process orders when we can safely get them to customers. Please check back daily for any updates.
First Class Shipping Temporarily Suspended (7/29/20)
Effective immediately, we are temporarily suspending the USPS First Class Mail shipping option for new orders of live feeder insects. This does not affect standing recurring orders.
Due to delays and inconsistencies with USPS delivery, we are currently recommending FedEx Overnight as the best shipment option for live insect orders. We value your business and appreciate your patience during this time.
Temporary Change to Shipping Policy (7/10/20)
We do not process orders on Saturday and Sunday. Effective immediately, any USPS orders placed online after 3:00 PM CST on Sunday will be processed and shipped out the following Tuesday. Please see the shipping table below for shipping options and order deadlines.
Shipping Update (7/8/20)
FedEx and USPS have temporarily altered their expected delivery commitments as follows:
• FedEx has discontinued all guarantees related to the delivery date and time.
• USPS has increased transit times by one additional day on average.
Frequently Asked Questions
- Is there any guarantee on live delivery?
- When will my order ship?
- Which shipping method should I choose?
- Is my area on hold?
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion the value of the lost insects. We do not credit, refund or guarantee the cost of shipping. The cost of shipping is final and non-refundable. We offer a great variety of shipping options from FedEx and United States Postal Service. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. Claims made after the 2 business day notification window will not be honored. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.
Live Delivery Guarantee Winter
Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).
|Orders placed before 3 pm CT Tuesday-Thursday and orders placed prior to 10 am CT on Friday will ship same-day provided the selected Shipping Service Level is available that day (noted in green in table below.) If the shipping service level is not available for that day (noted in red in table below), then the order will be shipped on the following Monday. Please be aware that same-day shipping may be affected by postal holidays.|
|Shipping Service Level||Monday||Tuesday||Wednesday||Thursday||Friday|
|FedEx Overnight Priority/Standard||Ships Same Day||Ships Same Day||Ships Same Day||Ships Same Day||Ships Monday|
|FedEx 2nd Day||Ships Same Day||Ships Same Day||Ships Same Day||Ships Monday|
|FedEx Ground||Ships Same Day||Ships Same Day||Ships Same Day||Ships Monday|
|FedEx Home-Delivery||Ships Same Day||Ships Same Day||Ships Same Day||Ships Same Day||Ships Monday|
|FedEx Express Saver 3 Day||Ships Same Day||Ships Same Day||Ships Monday|
|USPS First Class Est. Delivery: 2-5 days||Ships Tuesday||Ships Same Day||Ships Same Day||Ships Same Day||Ships Same Day|
|USPS Priority Mail Est. Delivery: 2-3 days||Ships Tuesday||Ships Same Day||Ships Same Day||Ships Same Day||Ships Same Day|
We offer a wide variety of options for shipping your live insects. Using the chart above as reference, our customers can choose which shipping service will work best for them. It is important to take into account that transit times vary greatly between the different options. USPS First Class Mail can take up to 7 business days, and Fedex Overnight is a one business day in-transit service.
What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months we recommend not using USPS First Class Mail because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through.
Also important to consider is the price difference between shipping methods: USPS First Class Mail is the cheapest, and FedEx Priority Overnight is the most expensive with many options in between. We try to provide as much information as possible, but it is ultimately up to the customer to make the best choice based on weather and the quality of delivery services available to your area.
|KANSAS||NEW YORK||WEST VIRGINIA|