Shipping & Returns

Choose The Shipping method That's Right For You

Important Updates:

For your convenience we offer a variety of shipping methods from UPS and the United States Postal Service. Please choose the method that is best suited for the conditions in your area. Keep in mind that Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above). Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please log in to your account to view order history and request a refund for the order in question. All claims will be processed within 2 business days.

Shipping Service Options

USPS Ground Advantage Est. Delivery: 2-7 days

Orders ship Monday through Wednesday. If your order is placed before 3 PM CT, we’ll ship it the same day. Orders placed after 3 PM CT will ship on the next available shipping day. Weeks with holidays may vary.*

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USPS Priority Mail Est. Delivery: 3-4 Days

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UPS Ground Service

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UPS Next Day Air Saver/ Afternoon Delivery

Orders ship Monday through Thursday. If your order is placed before 3 PM CT, we’ll ship it the same day. Orders placed after 3 PM CT will ship on the next available shipping day. Weeks with holidays may vary.*

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UPS Next Day Air/ Morning Delivery

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Please note that we do our best to ensure that orders are fulfilled and shipped as quickly as possible. However, shipping and delivery dates are not guaranteed as these are estimated delivery times provided by the carrier. Once your order is on its way, any unexpected delays are in the hands of the carrier, but we’re always happy to help if you have concerns. If delays are in order, please be assured that we still stand by our Live Arrival Guarantee Policy.

Have a question about your order or shipping?

Frequently Asked Questions

Is there any guarantee on live delivery?
When will my order ship?
Which shipping method should I choose?
Is my area on hold?

Live Delivery Guarantee Spring/Summer/Fall

We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion. We offer a variety of shipping options. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.

Live Delivery Guarantee Winter

Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive. Please check your shipping hub, postal is Memphis, and UPS overnight is Lexington, Ky for appropriate temperatures as well as your local hub.

2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.

Shipping Information

Which shipping method should I choose?

We offer a wide variety of options for shipping your live insects. It is important to take into account that transit times vary greatly between the different options and estimated delivery times are not guaranteed. USPS Ground Advantage can take up to 7 business days, and UPS Next Day Air is a one business day in-transit service.

What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months, we recommend considering quicker methods other than USPS Ground Advantage because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through.

Also important to consider is the price difference between shipping methods: USPS Ground Advantage is the cheapest, and UPS Next Day Air is the most expensive. We try to provide as much information as possible, but it is ultimately up to the customer to make the best choice based on weather, estimated transit times, and the quality of delivery services available in your area.

Please note that we do our best to ensure that orders are fulfilled and shipped as quickly as possible. However, shipping and delivery dates are not guaranteed.

Once your order is on its way, any unexpected delays are in the hands of the carrier, but we’re always happy to help if you have concerns. If delays are in order, please be assured that we still stand by our Live Arrival Guarantee Policy.

The following states in red are currently listed at night-time temperatures of 15 degrees (F) or below either at your location or sort centers while in transit: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537. Please check your state for a weather hold and the maps below. If your state us currently being held we suggest you refer to the weather maps below and place your order on the day you would like it to ship on.

ALABAMA	MAINE	OHIO
ARIZONA	MARYLAND	OKLAHOMA
ARKANSAS	MASSACHUSETTS	OREGON
CALIFORNIA	MICHIGAN	PENNSYLVANIA
COLORADO	MINNESOTA	RHODE ISLAND
CONNECTICUT	MISSISSIPPI	SOUTH CAROLINA
DELAWARE	MISSOURI	SOUTH DAKOTA
FLORIDA	MONTANA	TENNESSEE
GEORGIA	NEBRASKA	TEXAS
IDAHO	NEVADA	UTAH
ILLINOIS	NEW HAMPSHIRE	VERMONT
INDIANA	NEW JERSEY	VIRGINIA
IOWA	NEW MEXICO	WASHINGTON
KANSAS	NEW YORK	WEST VIRGINIA
KENTUCKY	NORTH CAROLINA	WISCONSIN
LOUISIANA	NORTH DAKOTA	WYOMING

2025 Holiday Shipping Schedule

Holiday	Monday	Tuesday	Wednesday	Thursday	Friday
New Year’s Wednesday, January 1	Normal Shipping	No Ship.	No Ship.	Shipping will resume in the order they were received.	No Ship.
Martin Luther King Day Monday, January 20th *Order cut-off is 3 pm CST Thursday prior. No Ship Friday prior.	No Ship.	Normal Shipping	Normal Shipping	Normal Shipping	No Ship.
President’s Day Monday, February 17th *Order cut-off is 3 pm CST Thursday prior. No Ship Friday prior.	All USPS orders will ship on Tuesday.	Normal Shipping	Normal Shipping	Normal Shipping	No Ship.
Memorial Day Monday, May 26th *Order cut-off is 3 pm CST Thursday prior. No Ship Friday prior.	No Ship.	Normal Shipping	Normal Shipping	Normal Shipping	No Ship.
Juneteenth Thursday, June 19th	Normal Shipping	Normal Shipping	Order cutoff 3pm CST.	No Ship	No Ship.
Independence Day Friday, July 4th	Normal Shipping	Normal Shipping	Order cutoff for UPS is 3pm CST. USPS cut off is 10am.	No Ship. Shipping will resume Monday July 7th.	No Ship. Shipping will resume Monday July 7th.
Columbus Day Monday, October 13th *Order cut-off is 3 pm CST Thursday prior. No Ship Friday prior.	No Ship.	Normal Shipping	Normal Shipping	Normal Shipping	No Ship.
Labor Day Monday, September 1 *Order cut-off is 3 pm CST Thursday prior. No Ship Friday prior	No Ship.	Normal Shipping	Normal Shipping	Normal Shipping	No Ship.
Thanksgiving Thursday, Nov. 27th	Normal Shipping	Order cutoff is 3pm.	No Ship.	No Ship.	No Ship.
Christmas Thursday, Dec. 25th	USPS Order Cut off 3pm CST. Normal Shipping UPS.	UPS Order cut-off is 3pm CST.	No Ship.	No Ship.	No Ship.
New Year’s Eve and New Year’s Day Wednesday, Dec. 31, Thursday, Jan. 1	USPS Order Cut off 3pm CST. Normal Shipping UPS.	UPS Order cut-off is 3pm CST.	No Ship.	No Ship.	No Ship.