Frequently Asked Questions
- Is there any guarantee on live delivery?
- When will my order ship?
- Which shipping method should I choose?
- Is my area on hold?
Live Delivery Guarantee Spring/Summer/Fall
We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion. We offer a variety of shipping options. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. To please use our Credit Request Form.
Live Delivery Guarantee Winter
Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities during estimated transit times. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).
Which shipping method should I choose?
We offer a wide variety of options for shipping your live insects. It is important to take into account that transit times vary greatly between the different options and estimated delivery times are not guaranteed. USPS Ground Advantage can take up to 7 business days, and UPS Next Day Air is a one business day in-transit service.
What works well for some customers will not always work well for others. If it is during the hot summer months or cold winter months, we recommend considering quicker methods other than USPS Ground Advantage because it is the slowest option and increases the risk of receiving your insects DOA. Make sure to check the weather, carefully taking into account transit time and places that your package will travel through.
Also important to consider is the price difference between shipping methods: USPS Ground Advantage is the cheapest, and UPS Next Day Air is the most expensive. We try to provide as much information as possible, but it is ultimately up to the customer to make the best choice based on weather, estimated transit times, and the quality of delivery services available in your area.
Please note that we do our best to ensure that orders are fulfilled and shipped as quickly as possible. However, shipping and delivery dates are not guaranteed.
Once your order is on its way, any unexpected delays are in the hands of the carrier, but we’re always happy to help if you have concerns. If delays are in order, please be assured that we still stand by our Live Arrival Guarantee Policy.
February 11, 2026
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