Live Arrival Guarantee

We know how important fresh, healthy feeders are for your reptiles and amphibians.
That’s why Fluker Farms offers a Live Arrival Guarantee on our feeder insects.

If your feeders don’t arrive alive, we’ll make it right. Depending on the season and the shipping option you selected, we’ll either:
Send you a replacement order at no extra cost (when live arrival is guaranteed).
Issue a refund or credit toward your next order if replacement isn’t possible.

Spring, Summer & Fall Guarantee

Guaranteed Live Arrival: Fluker guarantees that your feeder insects will arrive alive. If they don't, they'll issue a credit at their discretion.
Reporting Window: You must report any loss within 2 business days of receipt to be eligible for a credit.

Winter Shipping Policy

Fluker offers modified shipping options when cold weather could affect live delivery:
Guaranteed Down to 16°F: Live delivery is guaranteed if temperatures stay at or above 16°F at both the destination and regional sort facilities.

How to submit a DOA claim?

Fill out the Credit Request Form, or call us at 1-800-735-8537
Please report any issues within 2 business days of delivery.

For your convenience we offer a variety of shipping methods. Please choose the method that is best suited for the conditions in your area. Fluker Farms will replace any insects that do not arrive alive (subject to the extreme weather policy outlined above). Please inspect your packages upon delivery and contact us immediately with any problems. All live insect claims must be made within 2 business days of delivery. To request a claim, please fill out our credit request form. All claims will be processed within 2 business days.
Go to Shipping Advisory to see if there are any advisories for your area. States listed in red currently have night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537.

Fluker’s Live Arrival Guarantee

We know how important fresh, healthy feeders are for your reptiles and amphibians. That’s why Fluker Farms offers a Live Arrival Guarantee on our feeder insects.

Spring, Summer & Fall Guarantee

We guarantee live arrival of all feeder insects.
If something arrives less than perfect, let us know within 2 business days of delivery, and we’ll make it right with a credit or replacement.

❄️ Winter Shipping Policy

Cold weather can make shipping tricky, but we’ve got you covered.

Live Guarantee Down to 16°F – As long as temperatures are 16°F or warmer at your location and shipping hubs, our live arrival guarantee applies.

If temps are between 0–15°F, you’ll choose one of two options at checkout:

1. Ship Without Guarantee (SWG)

We’ll ship your order even in freezing temps.
No guarantee or refund if insects don’t survive the cold.

2. Hold For Weather (HFW)

We’ll hold your order for up to 7 days until it’s warm enough to ship.
If the weather doesn’t improve, your order will be canceled and refunded (shipping fees are non-refundable).

How to Report a Problem

Log in to your Fluker’s account and find your order history.
Fill out the Credit Request Form, or call us at 1-800-735-8537.
Please report any issues within 2 business days of delivery.

✅ Quick Reference

Season / Temperature Range	Guarantee Status	Options
Spring, Summer, Fall	✅ Guaranteed	Report within 2 business days
Winter ≥ 16°F	✅ Guaranteed	Same reporting applies
Winter 0–15°F (SWG)	No Guarantee	Ships at your risk
Winter 0–15°F (HFW)	⏳ Held up to 7 days	Refund if not shippable

Our Promise

At Fluker Farms, your reptiles’ health comes first. We’re committed to delivering quality feeders—happy pets, healthy pets, guaranteed.

What does “Live Arrival Guarantee” mean?

Live Delivery Guarantee Spring/Summer/Fall

We Guarantee Live Delivery of your insect order. Should you experience a problem we will issue a credit at our discretion. We offer a variety of shipping options. These options vary greatly in service level and price. Please pick the option best suited for your area and needs. You have 2 business days from receipt of your order to report a loss. Please report all claims promptly. To request a credit please call our sales team at 1 800 735-8537 or use our Credit Request Form.

Live Delivery Guarantee Winter

Fluker Farms guarantees live delivery when temperatures are as low as 16 degrees at the destination and/or regional sort facilities. While most insect growers simply refuse to ship at temperatures below this threshold, Fluker Farms recognizes how much you rely on live insect for your pet’s nourishment and feel you should have a choice in the matter. Therefore, we provide the following options when the weather drops to 0-15 degrees (we will not ship to any areas below 0 degrees).

1) Ship Without Guarantee (SWG)-You can choose to have your insects shipped when the night time temperatures are between 0-15 degrees by selecting the SWG option, however, we cannot guarantee live delivery and NO REFUND will be given for insects that do not arrive alive.

2) Hold For Weather (HFW)-If you choose the HFW option, your order may be held up to 7 days while we wait on improved shipping conditions. If after 7 days the weather doesn’t improve enough for your order to be shipped, it will be cancelled and any charges refunded.

Go to Shipping Advisory to see if there are any advisories for your area. States listed in red currently have night-time temperatures of 15 degrees (F) or below: If you have any questions or concerns related to your state or our shipping policy please feel free to contact us or call (800) 735-8537.