FAQ
Q: What are the office hours of Fluker Farms?
A: Fluker Farms office hours are Monday - Thursday 8am - 4:30pm central time zone. We are closed and do not ship any packages Friday - Sunday.
Q: What are my shipping options?
A: Currently we are shipping via FedEx and USPS.
Q: How do I estimate my shipping charges?
A: Simply place the desired products in your cart, then click "Cart" at the top of the page. Once in your cart look to the left-hand side of the screen, directly below the products will be a location to enter your zip code. Once you have entered your zip code, you will see the shipping methods available to you as well as the estimated cost for each service. Click the drop down menu to choose between FedEx and USPS.
Q: When will my order ship?
A: All live insect orders placed before 3:00 PM CT will be shipped same day according to the shipping chart below if the selected method is available to ship on that day. Orders placed after 3:00 PM CT ship the following business day that is available for the chosen method listed in our shipping chart below.
Shipping Information
| UPS Orders placed before 3 pm CT Monday-Thursday and USPS orders placed prior to 12 pm CT on Monday-Thursday will ship same-day provided the selected Shipping Service Level is available that day (noted in green in table below.) If the shipping service level is not available for that day (noted in red in table below), then the order will be shipped on the following Monday. Please be aware that same-day shipping may be affected by postal holidays. | |||||
| Shipping Service Level | Monday | Tuesday | Wednesday | Thursday | Friday |
|
UPS Next Day Air/Morning Delivery |
Ships Same Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
| UPS Next Day Air Saver/Afternoon Delivery | Ships Same Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
| UPS Ground Service | Ships Same Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
| USPS Ground Advantage Est. Delivery: 2-5 days | Ships Same Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
| USPS Priority Mail Est. Delivery: 2-3 days | Ships Sane Day | Ships Same Day | Ships Same Day | Ships Same Day | Ships Monday |
NOTICE WHEN SELECTING USPS: In most cases, the expected delivery date printed on your label will reflect a delivery time of 1, 2 or 3 business days and is based on the origin of 70767 zip code and destination. The expected delivery date does not come with a money-back guarantee from USPS. For more information on USPS mail services, please click here.
Q: When will I receive my order?
A: Refer to the above chart to estimate delivery. Please keep in mind that holidays may affect the arrival of your package.
Q: Do I have to be home for delivery?
A: No, we no longer require you to be home for delivery. In extreme temperatures, however, it is advisable to leave an ice chest or container for the driver to place the shipment in to guard against the elements.
Q: How do I know when my order is shipped?
A: Provided with a valid e-mail address, we will be happy to send you a shipping confirmation that will include your total amount of purchase as well as a tracking number. Or, you can simply give one of our sales representatives a call after 4:00 PM CT, and we will provide you with that information.
Q: Can I place my order on live operator, or via email?
A: You cannot place an order with our sales staff over live operator; the connection is not secure to transmit sensitive information. You can place an order by sending an email to our help desk if you have ordered from our company before, as our server is not secure enough to send sensitive information such as a credit card number or address.
Q: What should I do if my insect order appears to have arrived dead?
A: During the summer months, if your order arrives dead, please contact one of our sales staff for credit or fill out our Credit Request Form. During the winter months, please give your insects at least three hours to warm before reporting any losses. When you receive your order, place them in a warm room, but not directly in front of a heater.
Q: How do I track a shipment?
A: Provided with a valid email address, we will send an email with a tracking number on the same day your order ships. From there, you may visit FedEx to track the order or USPS.com. If you do not have an email address, you may call our offices after 4:00 PM CT to receive a tracking number.
Q: How do I contact your sales representatives?
A: Our sales staff is on hand Monday - Thursday, 8:00 AM - 4:30 PM CT and Friday 8:00 AM - 12:00 PM CT. You may contact us by phone, 1 800 735 8537, by web form, or by live chat during those hours. If reporting a loss, please fill out our Credit Request Form. After 4:30 PM CT, on weekends, or holidays you may contact us by web form, and we will return it as soon as possible.
Q: Do you ship to all 50 states or internationally?
A: No, currently we only ship to the 48-contiguous United States. We do not ship to Alaska or Hawaii.